How to contact us in an emergency

In the event of an emergency, we will ensure that the right help gets to you without delay.

If there is a threat to life or to your property call the emergency services on 999

For all other issues that occur out of our normal office hours 09.00 - 17.00 please call our Out Of Hours helpline 020 3370 9405 where one of our team will assist.

Issues that may require an out of hours response include:

Water Supply

  • Burst water main in the street
  • No water supply
  • Poor water quality
  • Poor water pressure


  • Blocked drains
  • Sewage flooding
  • Surface water flooding
  • Failed pumping station
  • Broken drain cover

Roads and Streetlights

  • Fuel spillage on the road
  • Dangerous light column

Communal Buildings

  • Significant damage to communal buildings
  • Water leaks inside communal buildings
  • No electricity in communal areas
  • All fire damage
  • Lift failure


  • Fallen / dangerous tree
  • Damaged play area equipment
  • Fire damage
  • Pest infestation

Once your Property Manager has confirmed the issue affecting you which is residents’ company responsibility, Bellharbour will work as quickly as possible to provide a solution.